Privacy Policy — OmoRast Gaming Lounge

This Privacy Policy explains how OmoRast Gaming Lounge ("we", "us", or "our") collects, uses, discloses, and protects personal information when you use our online platform and related services (collectively, "the service"). Our business address is 12 Al Markhiya St, Diplomatic Area, Doha 15205, Doha Municipality, Qatar. For questions about this policy, contact us at info@omorast.sbs.

Information We Collect

We collect information necessary to provide and improve the service. Categories of information include:

Account and contact information: name, email address, phone number (if provided), and billing or reservation details.
Usage and technical data: IP address, device identifiers, browser type, pages visited, session duration, and feature usage.
Transaction data: payment card metadata, invoices, and purchase history when you book services or buy products through the platform. We do not store full payment card numbers on our servers; payment processing is handled by third-party payment processors.
Communications: correspondence between you and our support teams, including feedback, reservation requests, and complaints.
Marketing and preferences: preferences you provide and engagement with our marketing communications.

How We Use Information

We use personal information for the following purposes:

To provide, operate, and maintain the service.
To manage bookings, process payments, and fulfill purchases.
To communicate with you about your account, reservations, service updates, and support requests.
To personalize and improve the service, user experience, and content.
To send marketing communications where permitted and to respect your opt-out preferences.
To detect, prevent, and respond to fraud, abuse, security incidents, or legal claims.

Legal Basis for Processing (EEA/GDPR)

If you are located in the European Economic Area (EEA), we rely on one or more lawful bases to process personal data, including performance of a contract, compliance with legal obligations, legitimate interests (such as improving the service and preventing fraud), and where applicable, your consent. You have rights under applicable data protection law; see the "Your Rights" section below.

Cookies and Tracking Technologies

We and our partners use cookies, web beacons, and similar technologies to provide, analyze, and improve the service, and to support advertising and analytics. Cookies may be "session" cookies or "persistent" cookies. You may control cookies through your browser settings and opt-out tools provided by third parties. Disabling certain cookies may limit functionality of the service.

Third-Party Services and Disclosures

We may share personal information with trusted third parties that support our operations, including payment processors, analytics providers, hosting providers, and marketing platforms. We require such parties to protect personal information and only process it for specified purposes. We may disclose information when required by law, to respond to legal process, to protect rights, property, or safety, or to enforce our agreements.

Data Retention

We retain personal information for as long as necessary to provide the service, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and legal requirements.

Your Rights

Subject to applicable law, you may have the right to access, correct, update, or delete personal information we hold about you; to object to or restrict certain processing; to request portability of data; and to withdraw consent where processing is based on consent. To exercise these rights, contact us at info@omorast.sbs. We may ask for information to verify your identity before responding to requests. If you are a resident of the EEA, you may also lodge a complaint with your local data protection authority.

Security

We implement administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. While we take reasonable measures to secure data, no system can be completely secure. If a data breach occurs that is likely to result in risk to your rights or freedoms, we will comply with applicable notification requirements.

Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us at info@omorast.sbs and we will take steps to delete the information as required by applicable law.

International Transfers

Information we collect may be transferred to, stored, and processed in countries other than your country of residence. We take steps to ensure appropriate safeguards are in place to protect personal information transferred internationally, in accordance with applicable law.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes, we will provide notice through the service or by other means, and update the date at the top of the policy where appropriate. Continued use of the service after such notice constitutes acceptance of the updated policy.

Contact

If you have questions or requests concerning this Privacy Policy, contact:

OmoRast Gaming Lounge
12 Al Markhiya St, Diplomatic Area, Doha 15205, Doha Municipality, Qatar
Email: info@omorast.sbs